New Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.

Here's how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from <FI Name>, with the option to reply with "fraud" or "no fraud."
  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the "fraud" or "no fraud" option. (*SEE BELOW)
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.


Remember - our messages will never ask for your PIN or account number.

*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.

1810 Opelika Road
Phenix City, AL 36867
Phone: (334) 291-3000
Email: phenixpridefcu@phenixpridefcu.org

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